Shipping policy

1. Processing Time: Our team works diligently to prepare and package your order. Items will typically ship within 5 days of your purchase.
2. Preorders: For preordered items, the estimated shipping date will be clearly mentioned on the product page. Please note that the shipping time may vary for preorders.
3. Confirmation: If you have any special instructions or require expedited shipping, please reach out to us at info@kreativeivy.com. We’ll be happy to assist you. Additionally, if you need to modify your order or change the shipping address, please contact us as soon as possible.
4. Email Communication: We understand the importance of staying informed. If there are any delays or issues with your order, we will notify you via email. Therefore, it’s important to provide an accurate and active email address during checkout.
5. Tracking Information: Once your order is shipped, you will receive an email containing tracking information. This will allow you to monitor the progress of your package and estimate its arrival date.
6. Shipping Methods: We offer various shipping options to suit your needs. The available methods and associated costs will be displayed during the checkout process.                        
7. Lost, stolen, delayed, or damaged packages: Once packages are scanned in by the shipping provider and confirmed to be in their possession, we are not responsible for them. Our knowledge is limited to the information provided by tracking. If you encounter any shipping or delivery issues, please reach out to the shipping carrier.

If your package becomes undeliverable or is delivered to the wrong address due to an incomplete or incorrect address you provided, we do not accept responsibility if the package doesn't reach you or is returned to us. In the event that your package is marked as "delivered" but is missing, please contact your local USPS to confirm the delivery location and report theft to local authorities. We do not offer replacements or refunds for "delivered" orders.

Orders that are returned to us by the shipping carrier due to an incomplete or incorrect address or being marked as "undeliverable" will be processed as a return and subject to a 15% restocking fee. This fee will be deducted, and the remainder will be returned to the original payment source. Please note that the original shipping cost is non-refundable.